Administrative Capacity and Service Quality of Local Governments in Oyo State, Nigeria

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Abstract

Anchored on the Dynamic Capability theory, the study assessed the interactions of administrative 
capacity and service quality of six Local Governments in Oyo State, Nigeria. Amixed method involving 
qualitative and quantitative data collection was adopted while 384 people from the six selected Local 
Governments in Oyo State, Nigeria were studied. Multiple linear regression analysis was used to test the 
hypotheses in the study. The findings revealed that administrative capacity significantly has a positive 
but weak significant effect on the service quality of selected Local Government areas in Oyo State, 
Nigeria. The study concluded that the government at the Federal and State levels must appreciate the 
local government's legislative obligations to the grassroots economy. More so, the local government's 
capability to deliver the dividend of democracy lies in its administrative and financial autonomy. The 
study recommended that the leadership of the local government in Oyo State need to provide funds to 
innovate the local government offices and encourage innovation in terms of policies that can enhance 
service quality for the citizens of Oyo State, Nigeria.