Cloud Computing Policy and Healthcare Service Delivery in Lagos State, Nigeria

Abstract

This study investigates the substantial correlation between cloud computing policy and the provision of healthcare services at state-owned hospitals in Lagos, Nigeria. It employs primary and secondary research methods. With the aid of sample size determination, the study realised that 145 questionnaire and stratified sampling techniques were adopted which enabled the study to distribute the questionnaire among the selected respondents which including medical doctors, matron/midwives, laboratory scientists/technologists, nurses, accountants, and records personnel. Regression analysis was used to analyse the data collected from the selected respondents. The study's findings reveal that, despite the implementation of cloud computing, there has been no improvement in service delivery for health record-keeping in Nigeria. Consequently, the study suggests that failure to identify problems and provide appropriate solutions could further compromise the efficacy of record-keeping service delivery. This study proposes several recommendations, including the need for policymakers to provide extensive training to staff responsible for managing health records technology. Additionally, it emphasizes the significance of ongoing policy evaluation and monitoring to guarantee effective communication of policies. This will enable policymakers to identify areas of uncertainty and address them, thereby facilitating effective service delivery in Nigeria.